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FAQs

Have a question about your order? Save yourself some time and read our frequently asked questions before getting in touch.

I received my order and there are items missing?

Your order contains items shipped from different locations or items were shipped at different times to get them to you faster – this is noted at checkout. You would have received multiple tracking codes for each separately shipped item in your order shipping notification email, please refer to this email to see where your items are.

How do I return an item?

To return an item, please complete our return my order form.

Please note:

  • We will only refund items that are faulty.
  • For change of mind or wrong sizing we will happily give you store credit.
  • All returns must be in the original plastic and packaging, any items sent back not in the original packaging will not be refunded and will be returned to you at your own cost.

Do we exchange items?

We do not exchange items in the traditional sense, however you may ‘exchange’ your goods by:

  • Completing the return my order form and returning the item you wish to exchange.
  • Waiting for your refund to be processed.
  • Place an order for the new item.

Delivery of my order is taking a long time, where is it?

We ship items from different locations and at different times to get your items to you faster, however orders shipped from our international warehouse may take 13 – 20 working days to be delivered. This is made clear on the product page, cart page, checkout page, shipping pages and in our terms and conditions. To track your items, please review the shipping notification email you would have received with your individual tracking codes. You may have multiple codes per order.

Please do not contact us unless your order has not been delivered within the quoted delivery time frame displayed to you at checkout.

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