FAQs

Orders

At Pet Threads we sell a variety of items from different destinations, some items are shipped from our local Australian warehouse and some from our International Warehouse. You can see where an by checking the ‘delivery info’ tab on each individual product page or alternatively in the shipping options section at checkout.

 

For Items Shipped From Our Australian Warehouse

Flat rate & free shipping takes around 3-6 working days. Working days do not include weekends. Express shipping takes 1-2 working days – this is elongated if you order on a Friday or weekend day as Australia Post does not deliver on weekends. Public holidays or holiday periods may impact delivery times.

For international orders, Economy Air takes 6-10 working days, Standard 5-8 and Express 4-7. Again, the quoted time does not include weekend days and delays due to public holidays and holiday periods may apply.

If you order a made to order item such as a hoodie, please expect it to take up to a further 3 working days to give us enough time to make your item.

 

For Items Shipped From Our International Warehouse

We offer free worldwide shipping for these items and it will take anywhere from 13 – 20 working days for your item to arrive. Again, the quoted time does not include weekend days and delays due to public holidays and holiday periods may apply.

Your tracking ID will be emailed to your supplied email address as soon as it has been posted. You can also find this tracking code in your My Account or Track Your Order pages. If you choose a delivery method with no tracking supplied, you will not be able to track your orders progress.

 

 

Sizing & Returns

 

Sizing Guides

There is a product sizing guide/chart on every single product page that is tailored to that specific product. Our items vary in size, so it is important to compare your pet’s measurements to these sizing charts as your pet may be a different size in another outfit. Alternatively you may get in touch with us or send us a photo of your pet and we’ll recommend a size!

 

Returns

To return items in your order, please complete our return my order form. Note we do not refund your order if the returned items are not in perfect condition with all packaging. Return costs are at your own expense unless you completed your order using PayPal, in which case you are eligible to use their free returns service.

 

Refund Policy

  • We will only refund items that are faulty.
  • For change of mind or wrong sizing we will happily give you store credit.
  • All returns must be in the original plastic and packaging, any items sent back not in the original packaging will not be refunded and will be returned to you at your own cost.

 

Exchanges

We do not exchange items in the traditional sense, however you may ‘exchange’ your goods by:

  • Completing the return my order form and returning the item you wish to exchange.
  • Waiting for your refund to be processed.
  • Place an order for the new item.

 

Miscellaneous

Reward points (treats) are earned by completing certain actions on the Pet Threads site, such as reviewing a product, placing an order and many more. For a full outline of our Treats system, please click here.

We’re always on the look out for friendly, furry, flea bags to join our dog pack! A community of sharers that help spread the good word about Pet Threads and in return are rewarded with discounts, freebies & extra points! If you or your pet have a great social following we want to hear from you, register for our Paw Pack program here.

You may contact us via email or any of the methods listed on our contact page.